This article provides an overview of the QuickBooks Error 15240 and the means to fix it. QuickBooks is an accounting software that allows small and mid-sized businesses keep track of their daily transactions and monitor sales and expenses. The software has facilities for invoicing, paying bills and report creation for planning and filing taxes, among other things.

When QuickBooks Error 15240 Occurs

  • QuickBooks Error 15240: The payroll update did not complete successfully
  • File Exists: The file you specified cannot be opened. Make sure that it is not being used by another program
  • Internet connection error: unknown error

Symptoms of QuickBooks Error 15240

Due to this error, some of the following might happen:

  • The program window that’s active crashes
  • The computer crashes often when the program is run
  • Windows slows down and is slow to respond to mouse or keyboard inputs
  • The computer frequently freezes up for some seconds

Causes of QuickBooks Error 15240

This error is related to settings in Internet Explorer security, firewall or system date and time.

Solutions of QuickBooks Error 15240

Running QuickBooks as admin

To do this, users must right-click on the QuickBooks icon on the desktop and choose Run As Administrator.

Verifying system date and time settings

First, users must click on the time display on the task bar at the bottom of the computer screen and choose Change Date and Time Settings. Here, they must set the date and time correctly. When this is done, choose Apply, followed by OK.

Adding Windows Permissions to QuickBooks Installation Folders

  • First, QuickBooks Desktop must be closed. Then, users must go to C:\Program Files\.
  • For 64-bit users, the path is C:\Program Files (x86).
  • Next, users must right-click on the Intuit folder and choose Properties. Next, they must select the Security tab and then the Advanced button.
  • Then, users must verify that the User group is the owner of this folder. If any other entity is the owner of the Intuit folder, then users must take ownership of the folder.

Taking Ownership of the Intuit folder

  • Users must access the Advanced Security Settings window and then choose Change. Next, they must type “Users” and then choose Check Name. Then, they must choose OK to return to the Advanced Security Settings window.
  • Here, users must choose Replace Owner on Sub containers And Objects and then choose Apply followed by OK.
  • Next, users must choose Users in the Permissions window and then choose Full Control. Then, they must select Apply, followed by OK.
  • Once this is done, users must try to download the updates. Call our QuickBooks experts for advanced details.

Verifying Internet Explorer Settings

  • Users must go the Tools menu and choose Internet Options and then select the Advanced tab. Next, they must scroll down to choose
  • Use SSL2.0 and SSL3.0. Then, they must choose Apply, followed by OK.
  • Checking the third-party firewall
  • Users must get in touch with the maker of the third-party firewall to figure out how to change the settings and letting QuickBooks download and install the updates.
  • Users must make sure that these files are allowed to go through the firewall:
    • exe(QuickBooks executable file)
    • exe(QuickBooks update executable file)
  • Once this is done, users must check that the ports 80 and 443 aren’t disabled.

If the problem is still not solved despite taking the above steps, users can contact the our QuickBooks Tech Support Team at this toll-free helpline number +1844-313-4856. Our QuickBooks helpdesk experts are well-versed in various QuickBooks issues and can provide 24X7 help on any QuickBooks product and application-related matter.