It is one of the common errors that you get in your QuickBooks financial tool. It happens in any of the version of the software no matter what. So here is the solution below and the causes as well. You just need to follow the solution to get it resolved easily as it is directly given by the support team.  When it happens then it fills the event logs and generates the red error that irritates you. You can also contact directly to the QuickBooks customer support number.

Causes for QuickBooks Unexpected Error 5

The reasons that cause this error are as follows:-

  • Malfunction of operation in the system.
  • Windows registry has invalid entries.
  • Unexpected error happens Intuit QuickBooks Enterprise Solutions: Contractor 16.0”: V26.0D R3 (M=1066, L=335, C=249, V=0 (0))
  • Improper shutdown of the application and the system.
  • Got Unexpected error 5 in call to NetShareGetInfo for path\\server\file.QBW

DB manager is the domain controller so local administrator is not allowed to access the application. When there is the failure of the network connection between the database files and the users then the unexpected error 5 in call to NetSharegetinfo occurs.

Resolution for QuickBooks Unexpected Error 5 in Call to Netsharegetinfo for Path

There are 2 solutions that are recommended and the other solutions. You can opt any one of them if one doesn’t work then go for another solution.

  1. Recommended solution
    1. It is recommended that you need to
      1. Recreate the user or
      2. Delete the user.
    2. There is an advanced tool that you can use to fix the error easily. This will also happen when the account is damaged that cause these problems that stops you for working in the QuickBooks application.
  2. Doctor tool
    1. Do use the QuickBooks file doctor tool
    2. You need to download the tool from secure website (website link
    3. Now install the tool properly.
    4. After installation you can do the following things in it:-
      1. It surely configured the hosting in your system.
      2. It manages the permissions to the expected level of all the folder and files.
  • A complete control of the user permission is provided in settings
  1. So you are allowed to have the full access to the destination file in the QuickBooks.
  1. Access of File share
    1. You need to give the full access of the file share
    2. The solution you do is based on the Windows server and the operating system that you used on your system
    3. Follow the procedure to provide the access for sharing the files to fix the unexpected error 5
    4. Go to the File Explorer and then do the right-click on the folder having the company files
    5. Now click on the tab named properties
    6. In properties, click on the sharing tab
    7. According to the business needs you can select the partial and full sharing
    8. Do select the apply button to apply all the changes
    9. Then click on the OK button to apply and close the window.

How to contact us?

The team is always here to help you out. For any kind of technical or functional queries and issues do get in touch with support team. Team members are waiting for you to contact them so that they provide you the best solution and information as well. You just need to dial the toll-free QuickBooks customer support number  +1844-313-4856 , send email at [email protected], or do a live chat with experts.