The QuickBooks error 15101 generally encounters on the screen when a user tries to download the QuickBooks update. The primary reason behind the issue is internet connectivity problems. This error message continuously pops up on the screen until you close it. When this issue occurs the users won’t able to perform any operation on the active window of the QuickBooks. The below article will help you to explore the guide of How to fix QuickBooks Error 15101. Before starting the procedure to resolve the issue the users should need to know the reasons for the error.
Table of Contents
What are the Significant Causes of the QuickBooks error 15101
Missing installation of a Digital Signature:
A digital signature certificate is required to attain a secure and stable internet connection. If it is incorrectly installed or corrupted it might interrupt the update process. This in turn causes the QuickBooks error code 15101.
Incorrect Internet Settings:
When performing a downloading process of payroll updates then correct internet settings are necessary to prevent errors. The wrong internet settings might lead to several errors in QuickBooks payroll.
Improper execution of QBWebconnector.exe:
The QBWebconnector.exe is an essential program to link to the intuit website via a secure and safe connection to download updates. In case it fails to execute it might create the issue.
Outdated internet explorer digital signature:
When the validity of the digital signature certificate gets expired then it might display an error; you require updating a correct Digital Signature certificate.
Improper configuration of Antivirus or Firewall:
Sometimes incorrect Firewall or Antivirus software blocks internet access and create an QuickBooks error code 15101.
Step for Fix QuickBooks Update Error 15101
Installing a digital signature certificate
- First users must search for QBW32.exe in the Windows Start menu or the Windows File Explorer. The QBW32.exe is located inC:\Program Files\Intuit\QuickBooks.
- In Windows 7, QBW32.exe can be searched this way:
- If QBW32.exe isn’t available in the initial search, users must select the link to More Results in the Windows Search field. Then, in the Next screen, select the Computer icon (A search will be run by Windows in the user’s computer).
- Now, in the search results, users must locate QBW32.exe that has a Type of Application.
- Next, users must right-click on exe, and choose Properties.
- Then, users must select the Digital Signature tab, and make sure that Intuit, Inc. is chosen in the signature list. Next, select Details. Then, in the Digital Signature Details window, users must select View Certificate.
- Next, in the Certificate window, users must select Install Certificate.
- Then, users must keep selecting Next until Finish is displayed on the screen. Then, users must select Finish. Once this is done, the computer must be restarted and then QuickBooks must be opened.
- Then, users must download the update.
Verifying internet connection and QB settings
Verifying Internet Explorer settings
- First users must double-click on the time display located in the system tray.
- Next, in the Date and Time Settings window, users must check the current date and time and change both, if required. Next, select Time Zone and select the correct time zone.
- If the computer is connected to a network, users will have to check if the date and time are correct on the server as well.
Checking the strength of the cipher
In IE 11
- Users must go to the Intuit site and then press the Alt key, which will show the menu bar and then select File-> Properties. Then, under Connection, users must find the number that’s before “bit encryption”.
- In case the cipher strength is less than 128 bit, it indicates that IE has been damaged. Therefore, QB Desktop processes that need encryption from IE might throw up errors while functioning.
Updating settings by choosing Tools, followed by Internet Options
- Users must select Tools, followed by Internet Options. Then from the General tab, choose Delete. Then, choose Temporary Internet Files, followed by Delete. Users must not choose to delete the cookies.
- Then, from the Connections tab, choose LAN Settings:
- First, the checkbox that’s besides Automatically Detect Settings must be selected. Then, it must be checked that the proxy servers are blank, unless a proxy server is being used. To do this, users might have to consult an IT expert/admin.
- Then, OK must be selected twice.
- Then, users must go three-quarters down the list in the Advanced tab. It must be made sure that SSL 2.0 and SSL 3.0 are selected. If they are, then users must deselect the box beside Check For Publisher’s Certificate.
- Then users must scroll to the bottom of the Advanced tab and ensure that TLS 1.2 isn’t selected. If it is, the checkbox must be deselected.
- Troubleshooting in QB
- First users must be checked if their QB subscription is active. Next, the QB Desktop update must be reset.
- Next, it must be checked if the payroll service key is correct:
- First, select Employees and then My Payroll Service. Next, choose Manage Service Key. Now, select Edit and check if the service key is correct. Then, select Next, followed by Finish. This will produce a payroll update.
NOTE: The service key can be found using the service key retrieval tool.
Then, the computer must be restarted.
Ending the Qbwebconnector.exe file in the Task Manager
Press Ctrl + Alt + Delete to open the Task Manager and then select the Processes tab. Next, find and choose the Qbwebconnector.exe file and then select End Process.
If the above steps don’t work, users can do the following:
- Repair Internet Explorer
- Configure firewall, anti-virus or other third-party programs
- Bypass the router by plugging the internet connection directly to the computer
- Reset the router
Download updates in Safe Mode:
- You require opening QuickBooks in a safe mode. In case you are using windows and linked to a high stable internet connection then you can restart the computer in a safe mode setting with networking mode.
- Once chosen the Safe mode with networking option, click on the required Operating system you need to use for a restart process
- Hit on an enter button
- Now choose a login option
- After this click on the System Administrator to give access to all system programs
- Write the administrator credentials
- You need to click on the Yes button when particular to work with a safe mode settings
- Re-download the QuickBooks update
- After this open it
- Restart the system
Use QuickBooks Desktop tool hub:
- Firstly you have to download the QuickBooks Desktop tool hub
- After this install it on the system
- Once done now locate the program problems option
- Choose Quick fix my program
- Now allow the tool execution and wait for few minutes till it finishes
- After this reopen your QuickBooks and start downloading the update
- Next step is to proceed with the installation process of the update
The next solution is to configure the firewall and anti-virus to make sure that QB files have outgoing and incoming Internet connectivity. Firewalls that haven’t been configured to allow access to QB files can lead to error 15101 while downloading updates.
Hopefully, the above-mentioned information about how to fix QuickBooks error 15101 is beneficial for you! If still confused or need to explore more than without having any second thought give a ring to QuickBooks help desk number . A hub of team members is sitting there for you to rectify all your queries. Meanwhile, you can use a live chat option to do chatting with the devoted professional. We assure you will get an exceptional experience!
FAQs Related for QuickBooks Error 15101
How I can open the task manager to locate the QBconnector.exe file?
You have to hit on the Ctrl+Alt+Del button altogether to display the task manager
Which method needs minimum time to fix the QuickBooks error code 15101?
• Open your Internet explorer
• Choose the Tools button
• Hit on internet options
• Below the connection tab, you have to select the LAN settings
• Once done choose automatically detect settings
• At last, unselect the check box named TLS 1.2 or SSL 3.0 box
How can I open Windows 7 and 8 in a safe mode networking while fixing QuickBooks error 15101?
• You need to frequently hit the f8 button on your keyboard
• Once done it will display the Windows Advanced Options menu
• Hit on Safe Mode Networking
• Click on the Enter key
• You can use the arrow keys to outline the Operating system you need to open in the safe mode
• After this press F8
How I can view the status of the Digital Signature Certificate?
• Open your Internet Explorer
• Click on the Tools option
• Hit on Internet Options
• Select Content
• After this choose Certificates
How to install QuickBooks Tool Hub to rectify the QuickBooks error message 15101?
• First of all close your QuickBooks
• It is suggested to download the advanced version of QuickBooks Tool Hub
• Now save the downloaded file in a desirable location
• Open the file and then follow the on-screen instructions to proceed with an installation process
• Now agree to the terms and condition displays on the screen
• Once the installation process completes then you have to double click on the appeared icon on the desktop
• It will open the tool hub