No one wants to deny new enhancements! So whenever any new release of Sage 50 comes in the market, people buy or upgrade it to supersedes the older version. We know the released Sage 50 2021 contains breathtaking features, so it is recommended to upgrade the old versions to utilize business-boosting options. While upgrading Sage 50, there might occur errors. Lets explore the below article to walk through the Sage 2021 upgrade issues and steps to rectify them. It is best to read the complete document to prevent missing essential points, which might give the invitation to future conflicts.

Sage 50 2021 -Possible Upgrade Issues along with their Cause:

Here are some Upgrade issues along with solutions that might occur when you try to upgrade Sage older version to Sage 50 2021:

Issue 1-Error: “The old password you entered is not correct:

How did this issue happen?

This error interrupts log in to the company; this, in turn, breaks the upgrade process. It is due to the failure in meeting security requirements or corrupted DDF files.

How to fix Sage 50 2021 Upgrade Issue

Solution 1-Change the password to match security obligations:

To fix this error message, you have to change the password to consent security measures. Here are the resolution steps that you need to consider:

Follow the below points while changing the password:

  • The length must be a minimum of seven characters
  • It should include both characters(A-Z, a-z) & numerals (0-9)
  • Not that password and user names are Case Sensitive

Issue 2-Currupted DDF files create barrier:

Solution:  Fix damaged /corrupted DDF files:

To perform this, below are the steps:

Browse the folder with the company file. After that, you need to discover company directories to check and delete the wrong .DDl files in the data path. There are two methods; here are options comprehends with a list of instructions:

Method 1-Sage 50 INI file:

  • Firstly press Windows Key +E from the associated keyboard with the system
  • It will appear the File Explorer, now discover the.INI file directory
  • For Sage 50 2019 and advance version, users need to browse C:\ProgramData\Sage\Peachtree
  • For Sage 50 2018 and earlier version, users have to locate C:\Program Files (x86)\Common Files\Peach (C:\Program Files\Common Files\Peach) for 32-bit system
  • After this, open the configuration file associated with the preferred version of Sage 50
  • If any dialog box appears asking you to choose a program, then you have to select Notepad
  • To find the data path, you need to scroll down to the bottom of the third paragraph and then search for the line beginning with DATAPATH=
  • To pinpoint the program path, scroll down to the bottom of the 7th or 6th paragraph to locate the line starting with PROGRAMPATH=

Method 2- Within the Sage and through its icon properties:

To locate data path, here are the steps:

  • Open your Sage 50
  • Choose File and then Open company (Make sure you are not choosing the previous company)
  • Now Drag the corner of the box to view the complete directory
  • The data path referred to directory minus truncated spelling of company name
  • To discover the program path:
  • Give a right-click to the short icon of Sage
  • Choose properties option
  • Program paths appear in blue on the target, minus peachw.exe
  • The next step is to find the wrong .DDF extension files, delete them, and execute the Repair program:

How to Execute a Repair Program?

The following are the two methods used to run the repair program:

Method 1:

  • Locate the Start option and then hit on Control Panel
  • Choose Program and Features
  • Click Sage 50 Accounting listed in the programs and then select Change
  • Choose Repair, and then Hit on Next
  • Once done, the repair process will start

Method 2:

  • Find the location of the installation file
  • Search for Autorun.exe and do a right-click and then Hit on Run as Administrator
  • It will display the start-up screen you need to choose Modify or Remove option
  • Click on the Sage 50 Accounting button
  • Proceed with the next option and then hit on Repair and then select Next
  • The Repair process will start
  • Once done, now install the required program updates

How to Install needed Updates for Sage 50 2021

There are two methods to do this. Here are the options with steps:

Verify the updates within the program:

Follow the instructions:

Method 1

  • Locate the Services button and then hit on Check for Updates
  • Click check now
  • Close Sage 50 to begin the installation
  • Follow the instructions appearing on the screen to install all the needed updates correctly

Method 2- Install Service Release and Tax Updates manually:

Here are the steps:

  • Close Sage active programs
  • Open the system
  • Discover Updated folder located in the data path
  • Give a right-click on the option named Services release or Tax Updates
  • Choose Run as Administrator
  • Follow on-screen instructions to install the updates
  • Once the update process completes, then select the Help button
  • Click on About Sage 50 to verify the installed update

Seeking further Assistance ? Give a ring

Expectedly, the above Guide about the Sage 2021 Upgrade issue assisted you in rectifying the barrier that came across during the upgrade process. If still confused or the above solution does not sort out the problem, then without being panic gives a ring to Sage 50 technical support number 1-844-827-3815 . The expertise will address all your queries related to the previous version or new version Sage 2021 instantly with a live chat option. Meanwhile, you can drop an email with your questions about updates, upgrade, installation, or any other technical issue. Realize reliable Helping Hand will save your Time and Efforts!