The Sage 50 queue.dta file is in use error encounters when the dta file is used by some other similar application or software in your system at the same time when you are trying to open the Sage 50 account. The error message shown to your screen is as follow:-

“Queue.dta is in use Please wait until this file is available.”

So, you have to Rename the file through File Manager. You can also identify the reason and then apply the solution to fix this error.

The main Cause of the Sage 50 queue.dta is in Use

This basically transpires if the Sage Data Service has restricted access to your data files, or if your data has been placed on a path in any of the following sites:

  • C:\
  • C:\Windows
  • C:\Program Files
  • C:\Program Files (x86)
  • C:\Dev

Troubleshoot the Sage 50 queue.dta is in Use Error

Option 1:  Make sure your data is not placed in a blocked folder

Click twice on the Explorer >look throughC:\ProgramData\Sage\Accounts\20xx, where 20xx is your 2. software version, for instance, 2017 or 2018.

Click twice on the company file >after that click on the Notepad.

Confirm whether your company data paths start with any of the given options:
» C:\
» C:\Windows
» C:\Program Files
» C:\Program Files (x86)

In case, you find out that any of your data is placed within the above mentioned folders then you have to immediately transfer the same to a folder that is outside these locations. For instance, C:/ProgramData

Even after transferring your data you still receiving the notification ‘Waiting to open queue.dta’, then you need to reboot the data services. For the same, you have to perform the given steps:

» Press the Windows Key and R key together on your keyboard to open the Run command.

» When the run command window opens, you need to type Services.msc and after that click OK.

» Do right click on Sage 50 Accounts Service and choose to reboot.

Option 2: Check the authorizations on your Machine.xxx folder

For Windows 8 and 10 users:

Press Windows key + E together >find C:\ProgramData\Sage\Accounts\20xx, where 20xx is your software version, for instance, 2017 or 2018.

Click twice on the company file >after that click on the Notepad.
Write each directory path > File >Close.

Find the first directory path >do right click on the folder. For instance, if the directory path is C:\ProgramData\Sage\Accounts\2017\COMPANY.002, find and do right click on COMPANY.002.

Go to Properties >then Security tab >click on Advanced >Deactivate inheritances >Eliminate all inherited authorizations for this object.
Press Add >Choose a principal >then Object Types.

Mark the Computers checkbox >mark the Service Accounts or Services checkbox >Press Ok.

Provide the object name to choose>enter system >Verify Names >choose SYSTEM >Press OK.

Go to Basic authorizations>mark the Complete control checkbox > OK >Click on Apply tab>Press OK twice.

Redo steps 4 to 8 providing Genuine Users in place of the system as you did in step 7.

Redo steps 3 to 9 for every data path you have penned down in step 2.

For Windows 7 and below version users:

Click twice on the Explorer > look through C:\ProgramData\Sage\Accounts\20xx, where 20xx is your software version, for instance, 2017 or 2018.
Click twice on the company file >after that click on the Notepad
Write each directory path > File >Close
Find the first directory path >do right click on the folder. For instance, if the directory path is C:\ProgramData\Sage\Accounts\2017\COMPANY.002, find and do right click on COMPANY.002.

Go to Properties > Security button> after that to Advanced > Modify Permissions >Click on Add >then Object Types.
Mark the Computers checkbox >mark the Service Accounts or Services checkbox >Press Ok.

Provide the object name to choose>enter system >Verify Names >choose SYSTEM >Press OK.
Go to Allow column >mark the Complete control checkbox > OK >Click on Apply tab>click on OK button thrice.
Redo steps 4 to 7 providing Genuine Users in place of the system as you did in step 6.
Redo steps 3 to 8 for every data path you have penned down in step 2.

If you aren’t able to find your data in these locations, speak to our Accountinghub Sage 50 tech support team at our helpdesk number.

In conclusion, the main thing that you have to do is apply the solution and fix it after that you can go with the flow of your work. In case, if you are still facing any queries or issues then you can connect with the Sage helpdesk team. They are available 365 days a year to provide you the solution so that you can resolve it on your own.


Frequently Asked Questions For Sage 50 Queue.dta is in Use Issue

1. What if I delete this Queue.dta file from my system or it is not there?

Don’t worry about it this file is a regenerated file when you run the Sage software in your system it creates the file if it is not created yet or not present in your system. Then you have to run the Sage software in your system and you are done.

2. Can I rename the file name in the Sage folder that is in your system?

Yes, you can try by renaming the file like adding the work in the end or front of the name. Then try to open the Sage 50 account in your system and then your issue is resolved.

3. What are the various ways to open the Run window in your system?

a. First way is to press the Windows+R keys together from your keyboard.
b. Second way is to type the Run in the Search field of the Start menu and then press the enter button.