The Sage 50 update not installing happens when the files of the update or the whole file of the update is corrupted or damaged. In this case, you have to download it again or you have to resolve the issues of the update file. You can also fix the files that cause the problem while updating the software in your system. All the information of various reasons and the solutions are mentioned below that help you in fixing the problem in a smooth way.

List of Reasons that Cause Sage 50 Update not Installing

There are reasons that cause this problem in your Sage account. You must know about the reasons to know how to fix it. When you identify the reason then fixing it becomes easy instead of doing all the solutions. The reasons are as follows:-

  • The folder of the update is damaged
  • The process of update is blocked in your system because of few environmental factors
  • There are many updates that are downloaded in your system and all run at the same time.

Before we get on with discussing the measures to fix the Sage 50 update not installing issue, please bear in mind that you have to double check the given details about your machine on which you are experiencing this issue:

  • First of all, double check whether your machine is meeting the minimum system requirement or not. If not, then please comply with the minimum system requirements and then begin the resolution process.
  • Secondly, be sure that you have installed the newest updates for the Windows operating system.
  • Last, but not the least reboot your machine and sign in as an admin.

If you are facing any problem while performing any of the above mentioned steps, please feel free to tell your concerns to Sage 50 Accountinghub tech support team.

Troubleshoot the Sage 50 Update Not Installing Error

To resolve the Sage 50 update not installing error notification, you just have to perform the following options in the sequence as mentioned below:

Option 1: Try to install the program straight away from the Installation folder

  1. Press the Windows and R keys on your keyboard together to open the Run command.
  2. When the Run window opens, just write %temp% in the search field and press on the Ok button
  3. After this, click twice on the Sage 50 Accounts folder to open the same
  4. Once you have opened Sage 50 Accounts folder, try to open the Packages folder and try to install the required files as stated below:
    1. Sage50Accounts_DataAccess.msi
    2. Sage50Accounts_Customer.msi
    3. Sage50Accounts_ReportPack.msi
    4. Sage50Accounts_ODBC_x64.msi (install it if you think it is essential from business point of view)

Option 2: Obliterate files that you find in the temp folder

Sometimes, the files getting accumulated in the temp folder create problem when you are trying to install the program maybe some of those files are used by other applications on your machine. Perhaps, these files could be interfering with your installation process.

To obliterate files in the temp folder, go ahead with the give steps:

  1. Press the Windows + R key together to open the Run command.
  2. When the Run window opens, just write %temp% and press the Ok button.
  3. Now, you have to press Ctrl + A keys on your keyboard in one go to select all the files in the folder.
  4. After this, to remove the files present in folder permanently just press Shift + Delete keys together. When you will do so, you will be prompted by a window asking whether you want to delete the files you have selected or not. You have to click on the Yes button to remove the files permanently.
  5. Now, try to install the program once again.

Option 3: Terminate any Sage program processes that are running in the background

  • Press the Ctrl +Shift and Esc keys on your keyboard together so as to open the Windows Task Manager
  • When the Task Manager opens, try to find the Processes option and look for the given below processes that could be there in the list. If you find them, just click on them and press on the End process option to terminate the same. Here is the list of the files you have to close:i
    • driver.exe
    • isuninst.exe
    • sgregsvr.exe
    • ikernel.exe
    • msiexec.exe
    • uninst16.exe
    • isetup.exe
    • sbddesktop.exe
    • uninst.exe
    • isun16.exe
    • setup.exe
    • excel.exe
  • After this, just exit from the Task Manager. For this, go to the menu bar, find File option and then click on Exit Task Manager option
  • Lastly, once more try to install the program and check whether you still facing problem or not.

Option 4: Scan your machine with anti-virus and deactivate anti-virus

  1. Firstly, try to run a deep scan by clicking to your anti-virus software.
  2. In case, your machine isn’t affected by any virus or malware then try to deactivate your anti-virus software for some time and then install the program and again enable the anti-virus app.

You have all the solutions that help you in fixing the Sage 50 update not installing in your system. You just have to find out the problem and then process with the method to fix it. Still, if you have any issues or queries then get in touch with the Sage 50 helpdesk team who is here all around the clock. The team members are expert in resolving all these types of queries and more.

FAQs Related to Sage 50 Update not Installing Issue

1. How can I check for the updates in my Sage50 account?

a. Open Sage 50
b. Click on the Services option
c. Further select check for updates
d. Now click on the Check Now button to check for the updates
e. it shows you the updates if available.

2. What to do if I am getting confused in the previous and present downloaded Sage 50 update folder?

In this case, you have to rename the previous download update folder so that you can recognize the current updated folder that resolves your issue of Sage 50 update not installing. the steps to rename the old folder are:-
a. Go to the downloaded folder
b. Select the folder and then right click on it
c. Now click on the Rename option
d. Now add the OLD at the end or starting of the folder name
e. After that, click on the Enter button and you are done.

3. Does running service release as administrator works and what are the steps?

Yes, it does work to fix Sage 50 update not installing if there is any issue because of not running service release as an admin. The steps to run service release as administrator are as follows:-
a. Open the updates folder
b. Then right click on the Tax update or service release
c. From options, select Run as Administrator.